Delivery
When are orders dispatched?
We endeavour to dispatch Economy, Standard, and Special Delivery orders same-day if received before 2pm Monday-Friday (excl. Bank Holidays), and all other such orders will be dispatched the next working day (Monday-Friday, excl. Bank Holidays).
Express & Non-Mainland
Express and non-mainland courier orders received before 2 p.m. Monday through Friday (excluding bank holidays) will be dispatched on the same day. Orders received after 2 p.m. will be dispatched the next working day.
Saturday Courier
Saturday Courier orders are dispatched on Friday. They will only be delivered on a Saturday. Orders must be received before 2 pm Friday to be sent for Saturday delivery.
Bank Holidays
Please note that our office is closed on Bank Holidays. Neither Royal Mail nor our courier partners will collect from us or deliver on Bank Holidays. Local bank holidays and closures may also affect your delivery; for example, the 2nd of January is a bank holiday in Scotland but not England.
Domestic Shipping
| # | Expected Arrival | Availability | Tracking Option |
|---|---|---|---|
| Economy, Second Class | 3-5 Working Days | Available for orders £29.99 and under. | No tracking is available. |
| Standard, First Class | 1-3 Working Days | Available for orders £29.99 and under. | No tracking is available. |
| Royal Mail Tracked 48 | 2-3 Working Days | Available for all orders. | Tracked |
| Royal Mail Tracked 24 | 1-2 Working Days | Available for orders. | Tracked |
| Express Delivery (UK Mainland) | 1 Working Day Monday-Friday | Available for orders. | Tracked |
RETURNS
We have tried to make our returns process as simple as possible. Whatever your reason for needing to make a return, please read the information below and then email us your invoice (info@woocards.co.uk). We will need it returned with the return.
Please do not forget to ensure you package the return as safely and securely as possible.
Returning unwanted products
- Products can be returned for any reason within 30 days of the initial purchase.
- The customer will pay any return postage costs for unwanted items.
- Single cards must be returned in the same condition as purchased.
- Sealed products and accessories must be returned in their original packaging, undamaged and unopened.
- Products not returned in this condition will be refunded at 50% of the sale value.
Returning faulty or damaged products
- Faulty goods or goods damaged in transit before receipt by the customer can be returned within 30 days of the initial purchase.
- If you contact us first with information/images about the fault/damage, we can provide a postage label for you free of charge.
- Products returned for being faulty or damaged in transit are commonly replaced/exchanged for identical products.
Don’t hesitate to contact us if you are unsure of anything or require assistance with a return.
What is eligible for a return?
Most products are eligible for return; nothing we cannot accept is noted in the listing. However, Pokémon TCG Code Cards and similar items with a printed, single-use, redeemable code are not eligible for returns.
What do you do if you do not have access to a printer?
That’s not a problem at all. You can leave a note in the parcel containing your order number and postcode stating whether you want us to refund or replace it.
Has your product been shipped outside of the UK?
If your product has been shipped outside the UK and you missed the parcel or didn’t pay the customs duty, we will refund you once the parcel is returned to us after fees.
Non-GBP Payment fee %5
Shipping Price £14 for European Countries
Pre-Order Information & Potential Delays
We strive to fulfill all pre-orders as quickly as possible, but please note that product allocations from distributors are sometimes unpredictable. As a smaller retailer, we do not always receive our full requested stock on the initial release date.
- Stock Allocation: While we place our orders well in advance, the final quantity we receive is determined by our distributor and may be lower than expected.
- Shipping Order: If stock is received in batches, pre-orders will be shipped in the order they were placed.
- Delays: In some cases, we may experience delays beyond our control. If a significant delay occurs, we will notify affected customers as soon as possible.
- Refund Option: If we are unable to fulfill your pre-order within a reasonable timeframe, you will always have the option to cancel and receive a full refund.
We appreciate your understanding and support. If you have any questions about your pre-order, please contact our customer service team.